Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. At the start, log in to your router, check how to Open Admin Page. 5 months ago I was upgraded from Hub 3 to 5. 0 routers (ARRIS TG2492), which among other things could be used to “ silently unmask ” the actual, ISP issued, IP address of Virtual. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. 13-12-2021 15:21. Virgin Media recycle kit usually comes with a letter. happen if the hardware is particularly old and therefore the advised process is to dispose responsibly through local recycle or. Back a step. Here’s how to reboot your Virgin Media router: Locate the power button on the back of your router. Running a reset will wipe any changes you’ve made to the Hub’s settings. Jhub24. 3m items, including set-top boxes. Excludes broadband faults and broadband network outages. Keep the community welcoming for all. Set up a guest network. They detect the signals and send back data of their own via invisible WiFi. Quickstart is the quickest and easiest way to setup our services. Step 4: Wait for all panel lights on your cable modem to become green on. change to Modem Mode you will need to use 192. How to put Virgin Media Hub into modem mode to use own router Step by Step Guide Watch more Virgin Media Product Reviews there, I'm having a few issues with my Wi-Fi that's been going on for about 3 weeks now. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. When pin-hole resetting, this reverts the Hub back to its default Factory Settings, which include the network name and password on the bottom of your Hub. on 03-06-2023 09:36. Switch on your TV, then using your own TV remote press the Input, AV or Source button. There was no label in the box but searches revealed that I could recycle via. Forum Member. Although we do our best to provide families with excellent parental controls, technology cannot provide 100%. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. The landlord scrapped it off and threw it away. Hi all. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them. 0, which suggests most of the site’s broadband reviews are negative. 5 out of 5. At the time was told IF we needed to return the old router details would be in with the new router. Thousands of Virgin Media customers across the UK experienced widespread internet, telephone and TV outages throughout. WiFi 6 can deliver even faster broadband speeds to supported devices. Step 2: Wait at least 15 seconds. 0 Kudos. Had a couple of emails one to click for a date to collect old TiVo box and router. Whatever the case, your old router or modem/router combi unit can be reused. I am putting a complaint in with ofcom along with all the evidence I have. Am a little weary that if we recycle the kit that we might get billed for not returning it. May 5, 2023. uk. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page. More than 250,000 devices were recycled via O2 Recycle in 2022, with zero going to landfill and customers receiving more than £36 million in payments for their old, unwanted tech. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Although this question has appeared before the answers vary and I need definitive advice. Guest Wi-Fi is a standard feature on many Wi-Fi. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. We can certainly understand your concerns regarding the red light on your router as this generally a sign of an overheating issue. Assuming your home network includes your own router put the 5 in modem mode. Take the equipment and returns form to your nearest Virgin store. uk. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. on 03-01-2022 18:08. Once you have all the above ready, you’re ready to go. 100. 0. 1. Ethernet cable is faintly easy to hide. If you can set up using a Self-Install pack, but choose to use an engineer for. All the information you need to setup your first Pod or fix an issue can be found here. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. Its headquarters are at Green Park in Reading, England. virg. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. You can post your old kit back to Virgin and it will reuse and recycle it. RF leads that short (especially with the right angle) are usually used to connect from the downward firing isolator connector. Another option would be to get a suitable router, use the hub in modem mode and run the VPN software on that router. This latest future-proof WiFi. The new fibre phone line is designed to work with the same phones as the old copper line. As of last night my internet access cut out completely, starting "internet access denied" (when logged into the router settings page). I still have the. Again use a cable that carries gigabit speeds. How about using a 10m RJ11 to RJ11 telephone cable. I don't work for Virgin Media. They are the Hub 3, Hub 4, Hub 5 and Hub 5x. £30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. 00 am this morning I get a text and email asking me to please return unused equipment. Customer since 1993. It supports Wi-Fi 6 and also includes a 2. Reply. 1) Access your hub on 192. The Virgin Media team" So, based on that text and email, a week later I took the equipment along to a recycling centre (you're not supposed to dispose of electrical equipment in your rubbish and it seemed like an expensive piece of kit to simply throw away, so recycling centre it was!). 10 REPLIES. On this letter, there is a label sticker. To return your equipment, simply click the link and follow the instructions. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. The two sockets on the wall on the RHS are telephone sockets. Parental controls are a set of tools designed to protect and keep children safe online. Virgin has published guidance here . 13-12-2021 15:21. Any assistance welcome! Thanks. WiFi Pod (white) Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. They will be charged for not returning any rented equipment that VM want back. co. Launched in 2009, to date O2 Recycle has paid out more than £250 million and recycled more than 3. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. This service will see one of our professional waste operatives collect and load our van with any rubbish you need to get. Green power light is flashing and WiFi light is green. Account - Mobile. Take a look at your options below. Aside from well-known hacks to security standards such as WPA2, individual router models can have bugs that make them vulnerable to hacking---locally through Wi-Fi, or through. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. It’s easy to Click & Collect your Virgin Media order with Yodel. Hi, Just recently upgraded from Tivo 500GB box to TV360. Tablets. Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. Network Switch. Up to 3 WiFi Pods if needed. Troubleshooting Connectivity Issues. With the increase in devices that need an Ethernet connection, you can run into trouble because most routers have six or fewer Ethernet ports. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. ’ You’ll be sent a white returns bag within 7. No knowing the layout of you home doing this might be less obvious than the thick VM cable. If the computers are also showing 100Mb/s cables might be the issue. Additionally, one in seven households has stored two or more obsolete boxes. virg. Enter the IP address into a web browser an log into your Virgin Media router. If you've got a Virgin TV V6 box, make sure the standby settings are. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. 0) than the Wifi6 AP (255. In fact, weak WiFi security has nothing to do with Virgin Media at all. To do this, you’ll need to wait until you receive your tracking email. If you’re having problems with our broadband connection, visit our improve WiFi connection page. I got a TP Link archer C80 on amazon. No, you can keep using the same phone you’ve always used. I'm a long-term Virgin Media fan and have never had anything other than teething issues with my service, but was surprised to find out just - 5034182. We have had new router and need to find IP address, how do I find my IP address. Weve been with Virgin for YEARS. 19-02-2021 14:55. 168. But the part that says you should recycle some old items is wrong. What's more, one in seven households has two or more. I've moved the router away from the TV, as I've found this can supposedly interrupt the Wi-Fi connection, this hasn't worked. - The new routers currently do not have a router mode (at the moment). Am a little weary that if we recycle the kit that we might get billed for not returning it. Visitors will be able to use the internet but will not have access to other devices on your network. Multiple set-top boxes and routers are accumulating in people’s houses. Find the Security Settings option, and location the Channel drop down menu. 06-05-2019 12:19. 1 if in modem mode) enter the ‘setting password’ found on the bottom of the hub, NOT the WiFi password. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. However today I've had the router inexplicably restart at least FIVE times today, as you can. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Netgear R6260. Some routers may immediately delete your router history logs so this step is not necessary. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. This free software can turn a £100 router into something more like a £1000 router. Cheap internet radio. Install your TV This section will take about 30 mins For this section you’ll need: Virgin TV V6 box HDMI cable 2 Virgin TV V6 box. They left VM months ago and had two old TiVo boxes, a Hub 2ac, and a Hub 3 lingering around with no instructions or label received to return them, so after checking on the site and none of this kit meeting the re. Options. You will find the PM in the top right corner of your page in your inbox. We would like to show you a description here but the site won’t allow us. Access your bills, diagnose faults and manage your package. No broadband, no phone. 8 million devices – with zero going to landfill. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). A great router with excellent parental controls. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 1 in modem mode. At least 30Mbps download speeds in every room or £100 one-off credit. Select one of the three options below to find out what you can recycle at home or in your local area. Stay safe online. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Dave Snelling. The router itself is constantly flashing the green double arrows. Let me know if you have any further issues! Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. Depress the pinhole switch for a timed 60 seconds then release. For the computers or laptops that show 100 Mb/s connections in the Hub 5's menus, check if that is correct by have a look at the speed being shown on the computer or laptop's end of the network cabled connection. g. The router will reissue IP addresses when one device leaves and another device connects. Sky Q 2TB box - £135 Sky Q Mini box - £50 Sky Q Hub/Sky Broadband Hub - £50 Sky Broadband Booster - £35 Depending on your contract, you will have a specific amount of time to return your equipment. A cable of 10m from the current location would probably need the technician to set it up again from the cabinet as the signal,levels will change. I'm a Very Insightful Person, I'm here to share knowledge. Install your TV This section will take about 30 mins. Convert your router into a NAS. Options. All you need to do is type the router IP or default gateway address in the web browser. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. Reply. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. I didn't get any information about recycling old router. Next, it checks your broadband speed to make sure there are no issues preventing you getting the most from it. Our article offers expert tips for improving your router's settings and optimizing your WiFi signal for a. Go to solution. This could mean that you have a bad connection in your home. Ask VM (via the VM forum team on here) to modify your home phone wiring so you can use your existing landline. To convert your old router into a VPN router, you need to first configure it with VPN software, such as Nord VPN or Express VPN. uk - A recent Uswitch survey has shown that 42% of UK households have an unused router in storage. Unpatched Vulnerabilities . This means we're helping to fund a network of collection points near where you live, where you can drop off your old kit for recycling,. co. Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. A quick guide on how to dispose of and return your old router. They must be clutching at straws given the earlier advice to recycle replaced Hub3 kit. How it works. You might get round this by setting the Sky router (if you can) to only use 2. Then today i get an email asking to return it, well thats a bit hard now. To run the scan, simply connect to your. Called 789 and was told to take it to the local dump. Go to Account settings, then Account details b. The Virgin Tech said the hub is probably knackered. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Browse Virgin Media Virgin Media Community. They will be charged for not returning any rented equipment that VM want back. SpeedQuickStart, set up and connections. The advice was to recycle the old hub. 4Ghz and 5Ghz channel support, the latter with three antenna. 0. These include: You can post your old kit back to Virgin and it will reuse and recycle it. Equipment remains our property and we charge for anything unreturned. 168. Design. If the plan is to cancel the Sky broadband and use the VM broadband then especially if there's a new cable required, do not phone to cancel the Sky broadband until after the VM connection is in. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to arrange for it to. O2 shop or local council recycle yard. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. Please follow the simple instructions we've provided in the pack that we delivered with the new. This collection was made when there was a lot of. 100. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my own. In order to use these WiFi routers with your Virgin Media installation you will need to do a. Phone. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. Most routers will allow you to do this through the same configuration page that you may use to change your wireless password and network name. Remove any unwanted software that may have been installed. 168. Each tape contains over 1000 feet of tape. 0. Call in and they will book a Tech to do that. Options. Do: use the Connect app to run a super-intelligent WiFi home scan. When Virgin TV Control finds a Virgin TV box you will see the Select the box screen. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. However, with the Hub 5, Virgin Media might have made a router worth keeping. To recycle a BT router, you’ll need to go into your ‘My BT’ account, where you’ll see an option to ‘ return your BT kit. 168. received a text the night before and the morning of collection to say they would be arriving , no time given, so waited in all day nobody turned up and received a txt at. Second, if you plan on disposing of the equipment yourself, make sure you do it safely. The power light at the bottom of the device is the only light that should shine if everything is working normally. It's at least 7 years old! We would love. If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. Simply ring our friendly customer service team. Superhub 5 its great 👍. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. SpeedVirgin Media Smart Home with Google Nest FAQs. 5 months ago I was upgraded from Hub 3 to 5. Sign in to My Virgin Media a. I'm a Very Insightful Person, I'm here to share knowledge. VM should move the box for free and do a proper install in the location you want. It also uses 28% less electronic components and 36% less plastic components than the Hub 3. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. [MOD EDIT: Subject title changed for clarity] - 5163069. Virgin has confirmed that its M500 service has now been increased from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. Unpatched Vulnerabilities . This latest future-proof WiFi. Regardless of what VM may say, a domestic Hub needs a full 60 press of RESET and then to be left to factory reset / restart. And if you don’t like either of those, then there are plenty of other options that open up when you buy your own router. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. co. Begin by accessing the settings of your. The difference is night and day - I receive 150-200 mbit in every corner of our 7. This latest future-proof WiFi. These require a subscription and will only work if your old router allows custom firmware. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. Check “Apply to all my networks” and click the Apply button. The research, released on the eve of Global Recycling Day, shows that two. Our 1TB TiVo box has six times the storage of our V+ HD Box, giving you around 500 hours of standard TV or around 100 hours of HD TV. Select the correct HDMI input for your box. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. Press and hold the power button for at least 10 seconds. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Step 4: Return or recycle your old Virgin Media router. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they try and get out of the penalty charge. It informed me that you provided incorrect information, apologized, and had since collected the items. The simplest approach would be to return the router to upstairs. " When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. If they don’t, many private companies will recycle your old modem or router for you. You can also sell it online or through a used electronics store. - 5374486. Go to solution. Modem-only. This is what you need to do next: Connect the short adaptor cable to the connector cable that was plugged into your old set-top box. Don’t plug the power cable into a plug socket yet. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. Our goal is to inspire everyone to recycle their obsolete TVs, computers, laptops, servers, copiers, routers, switches, printers, phones and other electronics rather than sending. Recycling return old 3. Sometimes, a simple reboot can fix the problem. I'm a Very Insightful Person, I'm here to share knowledge. Those moving to the Hub 5 from the Hub 3 will notice an improvement in wireless coverage and signal. Should all be working. So whether it's technical issues, hub problems or you need support, we’ll help you with our. At this point I sent all my equipment back to virgin (2 tv set top box's and. com, the comparison and switching service. When I speak to Virgin Media, the stock answer is to turn off the router, wait for two minutes and then turn it back on again. Virgin Media Quickstart set up. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. Disconnect your old Hub. 168. To log into the interface to change settings you need to use the Setting password, not the wifi password. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to. Virgin Fibre Areas only. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. It will cost £25. I moved to a new area that didn’t have Virgin Media available. Here are some tips on how to do it: First, check with your service provider to see if they have a recycling program for old equipment. There are millions of old Sky boxes collecting dust in British homes, so we’ll show you how to recycle or sell yours. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . The webpage should be updated shortly with the list of equipment that currently needs returning which is -. 0. Open a web browser and go to 192. Click on the “Networking” tab. 19-02-2021 14:55. To run the scan, simply connect to your. Hello, everybody, i have question regarding my router and internet, i have set my router and tv box up and i have the virgin 360 box and my router light has been orange since i set it up 2months ago, it says in the set up guide the light should be white which mean everything is running right, does the orange light mean i. Remember, have your Virgin Media network name and WiFi password ready. No setup fee is available on all bundles, broadband & phone, and broadband only packages. O2 shop or local council recycle yard. 2) Turn off the hub and disconnect any Ethernet cables. Browse Virgin Media Virgin Media Community. ’ You’ll be sent a white returns bag within 7 days. Excludes broadband faults and broadband network outages. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. Our product scorecard methodology has been applied throughout the development of new products. Instead, it has to do with your router and the security you have configured on your own local devices. 255. Hub in router mode is on for many days then the Docsis network goes down hub is still powered the hub should then attempt to reboot. I don't work for Virgin Media. Step 2: Label your package. £8p/m extra or included with Gig1 or Volt. Do i need to return a hub 3 router? I recently upgraded my router, but wasn't sent any return label,so just wanted to know what to do with my old router. Unplugged router, etc. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. Virgin Mobile package. No, you can keep using the same phone you’ve always used. Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. 0) This way, I will then be able. You’ll then be able to use your same old phone to make. Virgin Media was founded in 2006. It stands vertically as a black monolith (you can't wall mount it) with four Gigabit Ethernet ports at the back (the. Some routers may immediately delete your router history logs so this step is not necessary. Virgin Media has been on a mission to reduce its waste and improve its carbon footprint. Networking and WiFi. If it doesn't unless you configured everything with static addresses it'll all pull IPs in the new range when connected to the new equipment. Powered by unlimited lightning-fast broadband, our Hub serves up the WiFi strength you need to scroll, meme. Here you’ll find all the help you need for Virgin Media related problems and issues. Click yes or agree .